25 November 2019
What do we mean by time & attendance and how can it
improve workforce management?
Time & attendance solutions are designed to be simple
and intuitive. But don’t be deceived, these systems can be powerful tools to
drive operational efficiencies, automate key workforce management processes to
reduce costs and provide real time management visibility.
TouchStar Sales Account Manager Ian Linstrem looks at some
of the most frequently asked questions around time & attendance and
explains how TouchStar’s solutions solve many modern workforce management
What do you mean by time & attendance?
IL: Simply put, a time and attendance system enables
an employer to monitor employees’ working hours – even in real-time – to ensure
that schedules are kept to, legislation regarding permitted hours is abided by,
compulsory break times are applied and much more.
Why do I need time & attendance?
IL: Time and attendance systems can help a business in
many ways, from accurately monitoring employees who are early, late or absent,
to tracking production efficiency or even handling high-traffic shift changes
How does time & attendance technology work?
IL: Touchstar T&A hardware can be used in
conjunction with either TouchStar’s own or a partner’s data collection
software. The user would register ‘in’ at the clock using the desired media.
The employee would then register as ‘out’ on a clock when the day is complete. The
clock can then send the relevant employee, date and time data to back office
systems so that total times can be measured and reviewed.
Will I have to replace the hardware I already have?
IL: Touchstar is always developing the available
hardware and therefore it would be advisable to have the most up to date
hardware. Our goal is to provide continued support and this can only be done on
What if I already have an access control solution?
IL: If you’re using an access control system, we can
identify the best way to also use the media of this system for the time and
attendance as well. This avoids having to use two types of media which says
administration time and cost.
How will it improve security?
IL: A number of the Touchstar clocks can be used as a
single door access system. This will allow only the employees registered to the
terminal for T&A to gain access to the premises.
How will it help me manage my team better?
IL: With the clocks giving a definitive time stamp on when the
transaction occurs it will eliminate any ‘grey areas’ when measuring attendance,
and also aid the costing of jobs.
Are your solutions compliant with employment and
IL: Automated time and attendance systems help to ensure that
workers’ schedules conform to legislation relating to permitted working hours,
compulsory break times and so on. You can’t manage what you aren’t measuring.
Can your solution integrate with my core business
IL: Touchstar has all the available API and integration tools to
enable third party software to work seamlessly with Hardware solutions.
Do you offer and end-to-end solution?
IL: We have a cloud-based T&A solution called
FastLane that helps users effectively manage their time and attendance data. With
API integration into HR and other core systems it can facilitate accurate
reporting and effective data management.
Can you provide a mobile unit?
IL: Yes, we have the Nohmad
unit which uses GPRS. It simply requires a mains plug or even a power outlet in
car. We can also provide the ‘Geoconnect-Me’ mobile
phone app for iOS and Android for use in remote locations.
Where should I place time & attendance units?
IL: Our TS2020 units would suit any office or clean factory
environment, but we can also provide rugged IP-rated versions with
waterproofing for wash down areas and dust resistance for use harsh environments.
If I manage multiple locations, can I monitor time and
attendance from a central office?
IL: Yes, with FastLane managers can login and see all
of their live devices, all entries from users coming in or going out and it
would all be in real time. They can also run reports to drill into entries from
the previous day, week month or whatever parameters need to be viewed.
Do you support biometrics?
IL: We already have fingerprint solutions available
for our TS2020 and Nohmad units, and we are currently developing integrations
with facial recognition terminals for 2020.
At TouchStar, our systems ensure legislative compliance and
best practice at all levels across the company. Our in-house team offer a
complete end to end management service from specification through to project
management, implementation and post-sales support. As a result, we have built
long term relationships with our end-users based around our end-to-end
partnership led approach.