15 November 2019
It seems that
virtually all aspects of our working days have been revolutionised by
technology over the years. Just as laptops or the desktop computer have
replaced the typewriter, we are carrying out even the most unassuming of administrative
tasks in increasingly digitised ways.
Not only are these
digital systems helping businesses to save time and money, they are creating
streams of invaluable operational business data that can be used to improve the
way we work further. Digital time and attendance solutions are a good
example; these systems automatically log employee working hours without any
human effort and record quantitative real-time data that can highlight productivity
issues, such as repeated absenteeism or lateness.
Future trends in time and attendance
As part of the
‘workforce management market’, the time and attendance sector is growing
steadily, with 10% global market growth expected in 2020 and 2021. The
technology is still very much evolving though, so we’ve looked at what time and
attendance could look like over the next few years.
A wider range of biometric time and
attendance scanner technology
In the same way that access control systems are becoming increasingly dominated by biometric technology, time and attendance solutions are following
suit. Many T&A systems already make use of biometric fingerprint scanning,
but as other forms of biometric authentication gain traction, we expect to see
a wider range of scanner technology within the time and attendance arena.
Implementing time and
attendance management via a digital access control system with biometric
authentication makes good business sense in several ways; employees can clock
in and clock out with just a quick scan of a finger, rather than having to
remember an ID card or token. It’s more secure too, today’s biometric scanners
are notoriously hard to fool with lifted prints, prevent the practice of
‘buddy-punching’ and are far more difficult to steal or copy than passwords or
Fingerprints are a
form of sensitive personal data though, and this type of biometric time and
attendance technology may not be suitable for every organisation. As the tech
allows, we may start to see T&A systems built on less-contentious facial
recognition or iris scanning instead.
Artificial intelligence and chatbots
All aspects of HR
management, digital or otherwise, comes with an almost constant stream of
employee queries, from questions about overtime hours to payroll clarification
and queries about holiday allowance. As it stands, when digital time and
attendance solutions are integrated with HR and payroll systems, this sort of
information is much quicker and easier to access, but it still takes a human
team member to do so.
intelligent chatbots could make this a thing of the past. With chatbot
functionality built into a T&A system, employees may be able to type or
speak their query directly to the software and receive their answer straight
away without disturbing any of the HR team.
New and emerging T&A technologies
It’s one thing to be
able to clock in and out via a digital time and attendance system when
employees enter the office, but what about when they work remotely? More and
more of us are regularly working away from our normal place of work; in 2017,
researchers predicted that if recent trends continue, half of the UK workforce would be working remotely by 2020.
Time and attendance
technology is already adapting to allow for this shift, and we should see this
emerge as even more of a focus next year.
Remote time and attendance management
The ability to
accurately record remote working hours is a benefit for both employers and
employees; the former can monitor productivity while the latter can ensure they
are paid correctly for the hours they work. With mobile device integration and
pre-assigned GPS locations, time and attendance systems can enable employees
working remotely to clock in and out the same way they would at the office, no
matter where they are working from.
At Touchstar, we have
already introduced remote time and attendance functionality to our systems
through our mobile app. With ‘Geo-Connect-Me’ installed on their smartphones, employees are
asked to confirm clock in once they are picked up in a pre-programmed remote
working location, defined by a GPS geo-fence. Employers are then notified in real
time when a remote worker has clocked in or out, is taking a break, or
travelling to or from their working location.
Revolutionise your time and
attendance management today
developments like the ones we’ve mentioned above are exciting, current digital time and attendancesolutions are more than
worth investing in right now. We are always looking to expand the capabilities
of our intuitive, cost-effective and
cloud-based time and attendance systems, so implementing a Touchstar solution
is a great way to futureproof your T&A management. Get in touch today
to find out more.
ABOUT THE AUTHOR – LYNDEN JONES
Lynden joined Touchstar ATC (formally Feedback Data) in a sales role for Access Control in 2010. Prior to joining the company, Lynden held both Production and Account Manager roles, gaining wide technical and commercial experience within the electronics market.
In 2013 Lynden was promoted to Sales Director and in 2017 he took overall responsibility of the business as Managing Director. As well as running Touchstar ATC, Lynden still remains extremely active in the sales and key account management aspects of the business. When not involved in the business, Lynden is a keen performance car enthusiast.