27 June 2022
Kidderminster Hospital is an acute general hospital in Kidderminster in Worcestershire, England. The
facility comprises of clinical facilities and patient accommodation for a wide
range of day case, short stay, and inpatient procedures. Alongside this, the
hospital also manages a full range of outpatient clinics and a modern education
centre with seminar rooms, IT suite, library and break out areas.
The hospital, managed by the
Worcestershire Acute Hospitals Trust is continually re-developing their
premises to offer new services and facilities to both their patients and the
community. A new innovation Hub, housed on the Kidderminster Hospital site was
to provide a digital space for the development of new technological advances
for the wider community and the NHS itself.
Security is of upmost importance to the Trust to ensure
staff and patient safety is maintained across the length and breadth of the
Hospital site. Managing the daily flow of people and monitoring high security
areas are all managed by the latest access control and CCTV technology. The Innovation
Hub was no different and required the same levels of security to ensure that
there were no gaps in security across the full Hospital site. As such, Worcestershire Acute turned to security specialists
TouchStar ATC to specify the new system, managing the full process, from
specifying and planning, through to installation, training, handover, and
ongoing support of the final solution.
TouchStar’s access control system
was already widely used within the Worcestershire Acute Hospital NHS Trust, however
there was now a need to extend this system to cover the new Digital Innovation
hub. The system was required to manage and authorise staff and visitor entry to
the hub itself. Alongside this, a new standalone CCTV system was also required that
would safeguard staff and secure the premises from theft, vandalism, and anti-social
For the CCTV, Worcestershire
Acute were looking for high resolution internal cameras that would integrate
the latest CCTV technology. The cameras would be required to provide a visible
deterrent within both the busy and public areas of the innovation hub. A key
objective was the ability to capture clear images, particularly in respect to the
face, should evidentiary footage every be required.
Cate Burns, Project Manager for the Worcestershire
Acute Hospitals NHS Trust worked alongside TouchStar ATC to manage the
project commenting, “As a trust, we were looking to leverage our existing
security systems to maximise security at the new hub. As TouchStar ATC were
already our incumbent supplier for access control, it made sense to talk to
them about how we could scale up our existing system to cover the new building.
They also discussed our requirements for CCTV, making the recommendations that
would best fit our needs. In TouchStar, we had absolute confidence that they
would be able to offer us a
reliable and quality solution, something that is fundamentally important to us
here within the Trust”.
worked alongside Worcestershire Acute throughout the project, assigning a
dedicated Project Manager and Installations Engineer to oversee both the Access
Control and CCTV works.
Once the initial recommendations had been approved and
signed off, a period of testing and risk assessments were conducted within the
Innovation Hub prior to the installation. TouchStar worked hand in hand with
the Trust to develop the infrastructure for an effective deployment that
successfully minimised disruption within the premises.
The new installation saw Worcestershire
Acute extend the use of their existing access control system into the new hub.
The system, which comprises of TouchStar’s Evolution Access Control Hardware and Software was to provide a means of authorised entry for staff and
At the core of
the access control system was TouchStar’s Evolution software. TouchStar’s in
house software, “Evolution” provides Worcestershire Acute with a modular based
access control system. Designed around an IP addressable controller, the
specified proximity card system integrated directly into the trust’s existing
As part of the
installation, TouchStar installed the RX1 Proximity reader. The ELITE series
reader provided a robust and durable solution that was proven as both quick and
easy to install. The reader, with built in keypad, was a perfect fit for the
new hub, providing card entry for staff and time sensitive keypad entry for
visitors. In addition to the readers, TouchStar installed additional exit
buttons ensuring safe and secure exiting of the building.
The extension of
the door control system from other buildings within the trust allowed TouchStar
to facilitate the use of the Trust’s existing proximity cards, this meant that one
proximity card provided authorised access to both the innovation hub and other
buildings on site. The utilisation of existing cards eliminated the
administrative difficulties of distributing new access cards to staff, allowing
for a more efficient system rollout.
standalone CCTV system was specified to provide state of the art, monitored, CCTV
coverage across the hub. TouchStar recommended HIK Vision’s Smart Solution which
offered Worcestershire Acute the ability to capture and store the encrypted high-resolution
footage that was required.
The low light
fixed dome cameras that were installed offered superior picture quality and
were particularly suited to the internal environment of which they were
required for. Benefiting from the existing coaxial cabling, TouchStar were able
to offer a cost-effective installation of the overall solution.
was enhanced further by the CCTV system monitoring that was commissioned as
part of the installation. CCTV monitoring would ensure the hub would be fully
safeguarded and protected, 24 hours a day, 7 days a week. The monitoring can be
fully managed and controlled remotely by central security who would have full
visibility of the operation and triggered alerts of any incidents.
With TouchStar engineers on hand to test,
commission and provide training on the final installation, the system has now
been fully rolled out across the site.
Cate continues, “We did
experience a few challenges during the implementation phase, however TouchStar
were on hand throughout, providing their expertise and solutions to ensure we
overcame the network issues we had experienced. We were really impressed with
their positive “can do” attitude and
couldn’t recommend TouchStar any more for their contribution, from their
Project Management through to the final solution. There is no doubt that we
will continue to work with TouchStar on future projects.”.
installation, Worcestershire Acute are now in the process of building a new
server to ensure a more robust and futureproof network. The new server will not
only provide better support to existing systems but allow them the potential to
develop the system for other areas within the Trust.
TouchStar’s systems also continue to evolve, with
further growth and development of both the hardware and the portfolio of
solutions. This will ensure that Worcestershire Acute will continue to invest
in a solution that will meet their needs both now and into the future.