05 October 2023
Let your Time and Attendance implementation be a roaring success!
In environments where efficiency
and productivity are vital to meet operational goals, having a Time and Attendance
solution is crucial for any business aiming to optimise workforce management. The
right solution can deliver precise timekeeping, help to enhance productivity, and
provide greater insight into labour costs. With so many solutions on the market,
selecting one that can meet your business objectives can be challenging.
So, what are the key things to
consider when researching Time and Attendance solutions?
Assess your business requirements
The best place to start is by
listing your company’s needs and processes. Focus on the features that you
would like, take into account your workforce size, structure, and ensure you have
considered your operational goals. Following that, you should look at the
existing issues your company is facing in managing time and attendance, and what
you require from a new solution to help you solve these. Lastly, consider both the
way your company works today and your future needs and growth plans.
Many companies fall at the first
hurdle by choosing a Time and Attendance solution that is incompatible with
their operational environment. An example of this is a company that approached
us following the installation of a biometric fingerprint system. Instead of
streamlining operations, their system was causing delays and operational
bottlenecks. While biometric solutions are advantageous in certain settings,
they are ill-suited to environments where employees frequently have their hands
covered in dust, grease or oil, or locations where wearing protective gloves is
necessary – issues this company faced.
Working with a trusted technology
partner – one that invests time to understand your business operations, whether
your company has multiple offices, temporary satellite locations, or remote
workers—is so important. This approach ensures you are well-positioned to
select a solution that is tailored to your company’s specific needs.
Consider whether you need your T&A solution to incorporate
with your existing back office systems to ensure smooth and coherent workflow.
Check whether the solution has robust APIs that facilitate integration without
the need for extensive and costly customisation.
TouchStar ATC Fastlane provides
a standardised API that facilitates integration into HR, payroll, and other
core systems. It provides a simple route to having a mix of different clock in machines that users interface with, that all provide data to the back
Usability and user friendliness
With any T&A solution you are
considering, it’s important to assess how user-friendly the interface is for both
your employees and the administrators. If a solution is difficult to use or
does not address user needs, it may encounter resistance and could lead to
Consider what level of training and
support you will need to minimise the learning curve and ensure smooth
adoption. Ensure the company you are working with can provide the level of
training and initial support to help workers adapt to the new system. Also evaluate
the availability and quality of post sales customer support, you want to ensure
that any issues can be resolved quickly and efficiently.
At TouchStar, we provide on-site
and site-specific training and resources to ensure smooth adoption. Our dedicated
support team is UK-based, ensuring our customers receive the most responsive
and effective post-sales support in the industry.
Cost versus ROI
When researching a Time and Attendance
solution always assess the total cost of ownership against the potential
benefits and savings. Ensure you include purchase, implementation, maintenance,
upgrades and ongoing support costs in your calculation.
Also consider in your evaluations the
value and benefits a new T&A solution will bring to your company, including
increased efficiency, productivity, and transparency in actual hours worked.
Ensure the chosen system can grow with your company, adapting to increased
workforce size and evolving needs.
Aligning time and business strategy
Choosing the right Time and Attendance solution can significantly benefit your company’s operational efficiency
and overall productivity. Taking the time to thoroughly assess your company’s
needs to select a solution that aligns with your business goals is a wise
At TouchStar we undertake a
top-level business process and system review of our customers’ environment to
ensure we deliver a solution that our customers can capitalise on. A well-chosen
system will not only resolve existing challenges but also facilitate
streamlined workflow with business-critical systems such as HR and payroll.
More importantly the right T&A solution can accelerate your operational
goals by promoting a more productive and efficient workforce.
ABOUT THE AUTHOR – LYNDEN JONES
Lynden joined TouchStar ATC (formally Feedback Data) in a sales role for Access Control in 2010. Prior to joining the company, Lynden held both Production and Account Manager roles, gaining wide technical and commercial experience within the electronics market.
In 2013 Lynden was promoted to Sales Director and in 2017 he took overall responsibility of the business as Managing Director.As well as running Touchstar ATC, Lynden still remains extremely active in the sales and key account management aspects of the business. When not involved in the business, Lynden is a keen performance car enthusiast.