Date icon24 March 2020

 

At TouchStar ATC, the health, wellbeing and safety of both our customers and employees is our top priority.   

Following the recent measures taken by our government to reduce the spread of coronavirus, TouchStar ATC have now taken additional action to reduce the impact to our operations and in supporting our customers.  

What is the impact on our service levels?  

At this time, we are continuing to provide essential services.  

From Tuesday 24th March, our offices have closed, please be re-assured that our support desk will remain active via email. Other personnel at TouchStar ATC will be moving to telephone appointments and communicating via digital services.  

TouchStar ATC are also doing everything possible to support their customers within the key working sectors as defined by the government: https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision 

TouchStar ATC are still able to support all essential onsite requirements within these defined sectors. If one of our customers does have an urgent reason to contact us which requires a site visit by one of our team, TouchStar ATC will need to ask more questions than usual when taking your enquiry.  

To prevent the risk of further contamination, we will ask if you:  

·         Have tested positive for the coronavirus (COVID-19)

·         Are currently self-isolating

·         Are showing symptoms of coronavirus, such as a new, continuous cough, high temperature, or shortness of breath.  

Please be sure that the self-isolation measures are being fully adhered to by all personnel within TouchStar ATC. Any member of the team will remain at home if they are showing any signs of the illness and will only attend site if they answer no to the questions above.  

Our aim here is to prioritise safe working and we appreciate your support in order to ensure these services can be undertaken safely.  

As a business who takes its responsibility seriously, and regarding this issue, we will continue to monitor and implement the guidance provided by the Government.