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Support

We make it our priority to deliver a solution that meets all your needs, so we offer a range of services to help you get the most from your investment. From a full appraisal of your needs to overseeing installation and training, as well as finance options, we make transforming your business easy and affordable.

Consultancy and initial specification

Most facilities management projects begin with the client conducting a thorough appraisal of current business processes and evaluating the role that technology plays in delivering the company strategy. Our sales and technical personnel have years of experience of running such reviews and can help identify the changes that needs to be made and how best to make them. We’ll help you build the business case identifying how you can exploit your existing software investment, and complement it with the hardware that’s fit for purpose. We also consider the added benefits that can influence ROI such as lowered insurance premiums.

Site Survey

As an integral part of the initial specification process, we will visit your site(s) to conduct an in-depth review of the “problem” or and design a solution that solves it.

We sometimes provide multiple options depending on the different roles your people perform.

When you’ve decided on the route you want to take and the scale of the project we will work closely with you to get the project plans in place and start the first phase of the implementation.

Installation

You’ll be assigned a project manage who will oversee the technical infrastructure and testing, and pin point the precise complexities the implementation must overcome. You’ll then be in a position to make an informed decision about whether to take the project on yourself or, like most of our clients, outsource it to us.

We pride ourselves on meticulous attention to detail which is why so many clients turn to us to ensure the project is delivered seamlessly with all configuration taken care of. TouchStar is NSI Gold approved so you can trust we will always meet these standards

NCP104 – CCTV
NCP-109 – Access Control
PD6662 – Intruder Alarms

As part of the NSI Gold accreditation TouchStar also have Safe Contractor and Construction Line.