FAQS

Time & Attendance
How do I tell which type of ethernet interface my feedback equipment is using from the MAC address?
The feedback MAC address convention is as follows:
HBM - 00-A0-XX-XX-XX-XX (old)
Lantronix - 00-20-XX-XX-XX-XX (current)
Integral - 00-60-XX-XX-XX-XX (current)

How can I check communication to my Feedback FAMS terminal?
Feedback have a very useful helpful utility called famstest.exe that allows basic commands to be sent to the terminals and to check communication integrity. It is available for download from our Sharefile site. For instructions on using famstest.exe, see product information sheet INF031-xx also available for download from our Sharefile site.

How do I disable a validation table via software commands?
Using our famstest.exe utility, send a lower case 'l' followed by an upper case 'N'. This utility is available to download from our Sharefile site.

How do I upload a file to an Ethernet Feedback terminal?
You can use our own utility tcptx.exe which is available for download from our Sharefile site.

How do I find out the firmware number of an old Feedback terminal?
This can be done in three ways: 

On older terminals, there will be a label affixed to the top of the eprom with the firmware number and issue printed onto it.

On most terminals you can also enter diagnostic test 19 and this will display the number and issue fitted.

Alternatively, if this is inconvenient, a '?' command can be sent to the terminal via famstest.exe which will report the number.

For instructions on using famstest.exe, see product information sheet INF031xx available for download from our Sharefile site. Famstest.exe is also available from our Sharefile site.

How can I get the measurements for mounting Feedback Terminals and Readers?
The following templates are available to assist in mounting Feedback supplied Terminals and Readers and are available to download from our Sharefile site:

TMPL001 868 Barcode Reader Template
TMPL002 Area Controller Template
TMPL003 Door Controller Template
TMPL004 Kestrel Template
TMPL005 MR Sensors Magstripe Reader Template
TMPL006 Paxton Magstripe Reader Template
TMPL007 Stainless Steel Terminal Fixings (top and bottom) Template
TMPL008 Stainless Steel Terminal Fixings (each side) Template
TMPL009 HID Miniprox Reader Template
TMPL010 Rugged Series Terminal Template
TMPL010 Rugged Series Terminal Template
TMPL012 U-Log Terminal Template
TMPL013 878 Bar Code Reader Template

How do you get into Diagnostic Mode on a Feedback Terminal?
Feedback have a lot of different terminals and so entry to diagnostic mode can vary across the range.

5000 and 7000 series - accessed either via the cable loom at the rear, by linking the two connections marked 'DIAG SELECT' or by SW4 of the switch bank inside on the main pcb.

Kestrel - diagnostics can be selected by linking the two pins marked 'DIAG' on the engine pcb.

7000 rugged series - accessed via the marked point on the cable loom at the rear.

TS2020 - press and hold down the minutes on the display or the grey key to enter diagnostic mode. Test 28 will need to have the PIN entered before all tests will be available.
 
NOTE: All later terminals can be set to keypad entry of diagnostic mode.

How can Barcode or Magstripe reader heads be safely cleaned and what can be used?
The cleaning of standard contact Barcode and Magstripe heads can safely be carried out using the MCR head cleaning kit available from RS (RS part no. 218-526). Alternatively, if access to the head is possible, then cotton buds and Isopropyl alcohol can be used (available from any high street chemist).

What cable should be used to connect an external Barcode or Magstripe reader to a Feedback Terminal?
Suitable cable for connecting both types of reader to a Feedback Terminal is Belden 9536 (RS part no. 382-453).

What is the minimum number of connections needed to establish an RS232 link to a terminal?
You only require 3 connections. They are TX, RX and 0V.

Terminal - RXD to 9-Pin D-Type pin 3
Terminal - TXD to 9-Pin D-Type pin 2
Terminal - 0V to 9-Pin D-Type pin 5

What is the maximum recommended network length?
The total length for a FACT network must not exceed 5kms. The total length for a FAMS network depends on the interface device being used. For a Network Interface (422-500) it is 5kms. However, if using a Terminal Server, it is 5kms per port and so it could theoretically be 20kms depending on the type.

What communications cable should be used with Feedback terminals?
Listed below are the communications cables that we recommend:

4-wire FAMS networks: Screened twin twisted pair 22AWG Type 1 data cable (RS part no. 367-959) or Telephone cable, type: CW 1308 twin pair (RS part no. 368-413) 

2-wire FAMS networks: Screened single twisted pair 22AWG Type 3 data cable (RS part no. 360-649) or Telephone cable, type: CW 1308 single pair (RS part no. 368-407)

FACT networks: Belden 8451 - single pair 22AWG shielded (RS part no. 360-649) or Telephone cable, type: CW 1308 single pair (RS part no. 368-407)

LAN networks: Due to the many variants involved in 10baseT and 10base2 networks, we do not recommend any specific cabling as this is dictated by the system requirements. However, RS once again supply a wide range of suitable cables.

What are the host connections from a Feedback Terminal Server(TS) or Network Interface(NI)?
The following cable drawings can be downloaded from our Sharefile site and are in *.pdf format:

422-203 Host Cable NI - AT
422-204 Host Cable NI - XT
751-229 Host Cable TS - FACT
751-230 Host Cable TS - FAMS
751-231 Host Cable TS - AT
751-232 Host Cable TS - XT
751-233 Host Cable TS - AT (Handshake)
751-234 Host Cable TS - XT (Handshake)

General Hardware

Cannot configure a Lantronix network card using Deviceinstaller
This is because the card has never been assigned an IP address via DHCP and therefore cannot be found. Once assigned an address, it can be found on a direct connection and changed.

Cable types and lengths for Feedback Data supplied readers
HID Miniprox:
Cable distance Wiegand interface: 500 feet (150m)
Clock-and-data interface: 50 feet (15m)
Recommended cable is ALPHA 1295 (22 AWG) 5 conductor minimum stranded with overall shield or equivalent. Additional conductors may be required for LED or beeper control.

HID Proxpoint:
Cable Distance Wiegand or Clock-and-Data interface: 500 feet (150m)
Recommended cable is ALPHA 1295 (22 AWG) 5 conductor stranded with overall shield or equivalent.

TM4 Mifare:
Cable Distance Wiegand or Clock-and-Data interface: 100m
Recommended cable is Belden 9536 (22 AWG) 5 conductor stranded with overall shield or equivalent.

Nortech DT1-ISO-000 desktop reader settings
This desktop reader should work straight out of the box by just plugging into the USB port. It will populate any text field with the 10 digit CSN number that it reads. If the settings are changed for any reason, this will not happen. To set it back to defaults use the program that comes with the reader and set the parameters as shown in the attached screenshot.